IT Governance E-learning FAQs

IT Governance aims to deliver a consistent and seamless experience for e-learning customers. Through our regional one-stop shops, e-learning delegates now have control of their course bookings from within their account area.

For individual licence customers, this allows you to purchase and instantly deploy your staff awareness solution – ideal if you have to work within strict time constraints.

For corporate licence customers, this allows you to assign an administrator who will be able to perform all aspects of user and company management for your e-learning course(s), thereby ensuring that you have full oversight of the implementation and uptake of your staff awareness programme.

Please use the below links to find out more about our different e-learning licence types and how you can manage and edit your bookings online.

General

• How do I place an online order for an e-learning course?
• Can I order over the phone?
• What is the difference between an ‘Individual’ and ‘Corporate’ licence?
• How do I reset my LMS password?
• I can’t access my course. What should I do?
• Where is our delegate data stored?
• Which browsers does the LMS work on?

E-learning Licence Type

• What's the difference between individual licences and corporate licences?
• Individual licences overview
• Corporate licences overview
• Licence comparison table

SCORM Packages

• What is a SCORM package?
• How will this SCORM package be fulfilled?
• What format are SCORM packages published?

Corporate Licence

• Where can I find my e-learning course booking?
• Why do I need to register my company details?
• What is a ‘Company ID’ (Short Name) and why do I need it?
• Where can I find my ‘Company ID’ (Short Name)?
• Why do I need to assign an administrator?
• How do I change the administrator for my company?
• How can I add delegates?
• How can I add my logo to the LMS?
• How do I reset a delegate’s password?
• How do I check who has completed the course?
• How are certificates generated?

Individual Licence

• Where can I find my e-learning course booking?
• How can I add delegates?
• How do I change delegate details?
• How do I reset my LMS password?
• I can’t access my course. What should I do?