ISO 20000 Consultancy - International IT Service Management Standard

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Our expert consultants can provide whatever you need to help you achieve ISO 20000 certification for all or part of your service delivery organisation. Services can be provided in a flexible way to suit the needs of your organisation.

We also offer ISO 20000 FastTrack^™ Consultancy, with which you can achieve certification in just three months.

We can help you to gain ISO 20000 certification by:

Identifying opportunities for improvement;
Prioritising IT improvements to achieve the greatest business impact, without pushing you towards particular technologies;
Bringing a clear focus to your ITSM/ITIL^® project based on our real-world experience to ensure that you stay on track and within budget;
Building a convincing business case for ITSM/ITIL with the board;
Avoiding the pitfalls (and there are plenty that you need to be aware of);
Implementing truly efficient supporting processes that deliver well-defined results and are right for the way your organisation works;
Introducing metrics that will clearly demonstrate your success.

What types of ISO 20000 project support can our consultants offer you?

ISO/IEC 20000-1:2018 is the first international standard specifically aimed at IT service management (ITSM). The Standard is closely aligned with, and complementary to, the process approach defined within the ITIL best-practice framework.

ISO 20000 describes an integrated set of management processes for the effective delivery of services to the business and its customers, and also defines a set of controls against which an organisation can be assessed for effective service management, with the aim of developing and delivering high quality technology services.

Our consultants can help you to achieve ISO 20000 certification for all or part of your service delivery organisation. Services can be provided in a flexible way to suit the needs of your organisation.

All ISO 20000 consultancy engagements are delivered using experienced consultants. We ensure that you are ready to identify conformance, strengths and weaknesses within existing processes and to drive improvements leading to full conformance to ISO 20000.

We will work with your organisation to prepare for the ISO 20000 audit and, following successful certification, our consultants will also be able to help you maintain conformance, providing whatever support you require on an ongoing basis either ad hoc or as part of a managed service contract.

ISO 20000 embodies IT service management good practice

ITIL is the major supporting framework aligned to standard, consisting of a number of sets or volumes. Originally created by the UK Government, ITIL was rapidly adopted across Europe and the rest of the world as the standard for best practice in the provision of IT service. ITIL covers a number of areas, but its main focus is on IT service management (ITSM).

The ITIL lifecycle comprises Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

ISO/IEC 20000-1:2018 is based on this integrated process lifecycle approach through which the service provider is required to plan, establish, implement, operate, monitor, review, maintain and improve a service management system (SMS).

How can our consultants help you to achieve ISO 20000 compliance?

Our experienced consultants will examine the IT services within your service provider organisation, helping you to better understand the current state of your provision in as much granular detail as necessary and identify the problems that you need to address through the management process. We will then supply you with a detailed report of our findings, which will contain practical steps that you can take to improve your IT services.