ITIL® Certification and Training

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Preparing for ITIL exams

ITIL 4’s certification scheme comprises four levels: Foundation, MP (Managing Professional), SL (Strategic Leader) and Master.

This page provides an overview of the ITIL 4 certification scheme, explains how to transition from ITIL 2011/ITIL v3 and provides links to our ITIL training courses.

Learn more about ITIL 4

ITIL 4 certification

There are now two ‘designation streams’: ITIL MP (Managing Professional) and ITIL SL (Strategic Leader). Learners must achieve the Foundation certificate and then complete the following modules:

ITIL MP stream

ITIL Specialist: Create, Deliver & Support
ITIL Specialist: Drive Stakeholder Value
ITIL Specialist: High Velocity IT
ITIL Strategist: Direct, Plan & Improve

ITIL SL stream

ITIL Strategist: Direct, Plan & Improve
ITIL Leader: Digital & IT Strategy

Both streams contain the ITIL Strategist module.

You must complete all modules in the relevant stream in order to achieve their designation.

Once you have completed both streams, you can study to attain the rank of ITIL Master.

ITIL classroom training course

ITIL® 4 Foundation Training Course

This course follows the latest iteration of ITIL, and will teach you new ITSM tools, as well as giving you a renewed focus on ITSM best practice.

The ITIL 4 Foundation course delivers the key facts on ITIL 4 terminology, structure and concepts, and provides essential preparation for the included PeopleCert exam.

Select a training method that suits you

ITIL 4 Specialist: Create, Deliver and Support training course

This self-paced online course comprises five modules that focus on a practical and holistic approach to operating and improving service management methods.

It is ideal for IT practitioners and leaders who are seeking to improve their organisation’s service management methods and IT-enabled digital products and services.

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ITIL 4 Specialist: Drive Stakeholder Value training course

This self-paced online course comprises nine modules that focus on the engagement and interaction between a service provider and its customers, users, suppliers and partners.

It provides the tools to allow candidates to understand how their organisation can increase stakeholder satisfaction by converting demand into value.

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ITIL 4 Specialist: High Velocity IT training course

This self-paced online course comprises nine modules that focus on areas that help organisations and practitioners update their skills and working methods for the digital era.

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ITIL 4 Strategist: Direct, Plan and Improve

This self-paced online course focuses on enabling IT professionals and leaders to use ITIL methods in their overall IT strategy and equipping them with the skills they need to create effective, high-performing IT and digital teams.

The course includes eight modules that include insight into key principles and methods of governance, risk and compliance, continual improvement and organisational change management.

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Transitioning from ITIL v3 to ITIL 4 certification

You have two options, depending on how far along you are with your ITIL v3 study:

If you are already ITIL v3 Foundation certified, you should take ITIL 4 Foundation to be able to transition to the new certification scheme.
If you are collecting ITIL v3 Practitioner or Intermediate (Service Lifecycle or Service Capability) credits, you should keep going until you get 17. You can then take the MP transition module.

IT Governance has a wide range of training courses to help you achieve ITIL certification, including classroom training and e-learning courses. We also offer a range of ITIL exam guides to give you the best possible chance of success.

Five reasons to take our ITIL training courses

We work with a wide range of ITIL ATOs (accredited training organisations) to provide a comprehensive range of ITIL training courses. This means you can find and book the training you need, wherever and whenever you want it, through a single organisation.
You can access a comprehensive range of supporting books, exam guides, toolkits and other resources to help maximise the benefits of your chosen training programme.
Our customer service team is committed to helping you select the training you need. We deal with everything, from taking your booking through to ensuring you’ve received your course materials, joining instructions and any other information you might need.
We offer a unique price guarantee: you will not find the same course at a lower price than ours. If you do, we’ll refund the difference – it’s as simple as that.
Our customers all rate our ITIL classroom training service very highly.

Visit our online course directory to view our complete range of locations and dates.