ITIL Foundation Online Exam Voucher

Yes. This voucher is for an online exam with an online proctor from PeopleCert.

You can, but it is inadvisable as you are unlikely to pass.

The 60-minute exam comprises 40 multiple-choice questions and the pass mark is 65%.

ITIL 4 has two ‘designation streams’: ITIL MP (Managing Professional) and ITIL SL (Strategic Leader). Learners in both streams must achieve the Foundation certificate and then complete the following:

ITIL MP

• ITIL Specialist: Create, Deliver & Support
• ITIL Specialist: Drive Stakeholder Value
• ITIL Specialist: High Velocity IT
• ITIL Strategist: Direct, Plan & Improve

ITIL SL

• ITIL Strategist: Direct, Plan & Improve
• ITIL Leader: Digital & IT Strategy

Once you have completed both ITIL MP and ITIL SL streams, you can study to attain the ITIL Master certificate.

No, although you will need to transition to any new version of ITIL when it is introduced (ITIL 4 was launched in 2019).

ITIL is the most widely adopted ITSM (IT service management) framework in the world. Certification would benefit anyone with an interest in ITSM, including:

• Network/systems engineers
• Heads of IT
• IT managers
• IT support
• Service delivery managers